How it works
Your equipment.
Our coordination.
From first enquiry to return — a clear process and agreed scope. We perform initial assessment and limited work locally. When required, equipment goes to a certified or other appropriate specialist service centre.
- 01
Enquiry & intake
Bring your equipment to Vilkpėdės g. 22 or send it by courier after agreeing on intake.
- 02
Initial assessment
We perform initial checks. When needed, we send the equipment to an appropriate certified or specialist service centre for further diagnosis.
- 03
Report & estimate
After diagnosis, we provide findings and an estimate. Together we agree on the scope, parts, price and expected timing.
- 04
Payment & approval
Once you accept the quotation and pay, we confirm the repair order with the service centre.
- 05
Repair & return
After the agreed work is completed, we coordinate return — collect in person or receive the equipment by the agreed delivery method.
FAQ
Frequently asked questions
Do you repair equipment on site?+
We perform initial assessment and limited work locally. Where specialist expertise or facilities are required, we coordinate service at the appropriate centre.
Do you accept other manufacturers?+
Yes. We accept enquiries for all broadcast manufacturers. Service and parts availability for each model are confirmed after reviewing the enquiry.
Can I send equipment by courier?+
Yes, by prior arrangement. Pack equipment securely and include your contact details, model and fault description. Please discuss BOX lens transport separately.
What do diagnosis and repair cost?+
Diagnosis and logistics terms are agreed before intake. After diagnosis we provide a repair estimate. We confirm the repair only after you accept the quotation and pay.
How long does service take?+
Timing depends on the fault, specialist service centre and parts availability. We provide an expected timeframe with the individual quotation.
Can I order a spare part only?+
Yes. Provide the manufacturer, model, part number or a photograph. We will check availability and provide a quotation.
BROADCAST SOLUTIONS · SERVICE
Let’s start with your equipment.
Tell us the manufacturer, model and what happened. We will help identify the next step.